Thursday 19th May
Etc Venues, Fenchurch St
8 Fenchurch Place, London, EC3M 4PB
In its third year, Customer Insight 2016, a comprehensive one day conference, was designed to provide actionable knowledge and understanding around the vast topic of insight. The conference saw industry leaders sharing their own experiences and provided a platform for discussions on the complex nature of the ever changing, multi-connected consumer.
Customer Insight 2016 enabled retailers to hear from those who are leading the field, get to grips with the latest technology and learn more about the future of consumer behaviour. The event also explored how insight can be used to not only support your marketing strategy, but also to inspire and innovate to make insight an integral component for your business.
2016 Themes included:
How and Where do you Generate Insight?
Adapting Customer Engagement to Evolving Buying Behaviours
Personalisation: Driving Engagement and Insight
Taking Loyalty Schemes into the Digital World
Digital Analytics: Meeting the required skillsets, understanding the online customer Journey, integration with the store experience
Extracting Insight from Social Media
2016 in pictures